Help & Support

Sign in on the new device with the same username (or email) and password, or with the same Google account. Your castle, commanders and purchases are stored on our servers, not on the phone. The browser version at play.imperionwar.com uses the same accounts.

On the sign-in screen of the game tap Forgot password? and enter the email of your account. You get a link that is valid for 30 minutes and can be used once. If your account has no email, create a ticket from the account you remember (username, approximate castle level and alliance help us verify it).

Usernames cannot be changed in the game yet. If your name breaks the rules or contains a typo you really need fixed, create a ticket in the category Account & login.

Google sign-in links to an existing account only when the email of the Google account matches the email of your game account. Sign out, sign in with your username and password instead, then contact us if you want the Google account linked.

Imperial Tickets are a currency of our web store. One ticket is worth €0.10 of in-game pack value. In the game open SHOP, choose any pack and tap Pay with tickets - you get exactly the same rewards as with a Google Play purchase.

Tickets are normally credited within seconds after the payment. Please check:

• that you signed in on the store with the same account you play with,
• your order list on the store page - a Pending order is still being confirmed by the payment provider,
• restart the game so the shop reloads your balance.

If an order shows Delivered but the balance does not match, or it stays Pending for more than an hour, create a ticket in Purchases & tickets with your order number.

Digital content is delivered immediately, so by buying you agree that the 14-day right of withdrawal ends at delivery. If something went wrong (double charge, tickets not delivered), contact us and we will put it right. A refund or chargeback removes the tickets (and anything bought with them) from the account.

Purchases made in the Android app are refunded by Google Play - use your Google Play order history.

Restart the game while connected to the internet - the game retries the confirmation by itself. If it still does not arrive within a few hours, create a ticket with the Google Play order number (it starts with GPA.).

The store charges in euros. The amount in your currency shown next to a pack is only an approximation - your bank converts the payment.

Player experience comes only from quests. Follow the quest tracker on the left side of the screen: upgrading buildings pays about half of all experience, research and collecting resources the rest, and many bonus quests (campaign, barons, alliance) pay extra.

Every commander leads only troops of his own class - an archer commander leads archers, an infantry commander infantry. For a mixed army put one commander of each class into the formation (up to five).

Send an army to a wood, stone, gold or iron node on the world map. It gathers for up to several hours - stronger troops gather faster - and you can recall it at any time; it then brings home the share gathered so far.

With a Hospital, part of the fallen troops are only wounded and can be healed for gold. The higher the Hospital level, the more troops survive. Without a Hospital, the fallen troops are lost.

Use a peace shield from your inventory (or the Ruby Shop). While it is up, armies sent at your castle turn back. A red warning under your portrait shows every army marching at you, with its arrival time.

Open Alliance in the bottom menu. You can browse alliances and send a request, or found your own alliance. Members help each other speed up timers, donate resources, open daily chests together and join rallies.

A rally is a joint attack: one member starts it on an enemy castle (or a strong camp), others send their armies to join, and they all fight together as one army when the timer runs out. Rallies are also the only way to damage the Warlord world boss.

The alliance leader manages roles and can remove members. If the leader is inactive or breaks the rules, create a ticket in the category Alliance with the alliance name and what happened.

The game lowers its render resolution automatically on slower devices. Close other apps, make sure the battery saver is off and update the app. In the browser, use a current Chrome, Edge, Firefox or Safari.

Check your internet connection and switch between Wi-Fi and mobile data. If you are disconnected right after signing in on another device, that is normal: one account can be open on a limited number of devices at the same time.

Reload the page once (or close and reopen the tab). From then on the game updates itself when a new version is released.

In the game tap your portrait → Profile → Delete My Account and confirm. This permanently erases your progress, buildings, army and alliance membership and cannot be undone. If you can no longer sign in, create a ticket in Privacy & account deletion from the email of the account.

Only what the game needs: your account, game progress, purchases and security logs. Analytics are optional and off until you switch them on. The full list is in our Privacy Policy.

Yes. Create a ticket in Privacy & account deletion from the email of your account and we will send you a copy within 30 days.